Refund policy

North of Indus Return & Cancellation Policy

Each textile curated by North of Indus is a rare, small-batch heirloom—handspun on traditional spinning wheels and woven on wooden pit looms. Due to the delicate nature of pure Capra Hircus fiber and the extensive hours invested in each creation, our returns policy is structured to protect the integrity of these pieces while ensuring complete collector satisfaction.

1. Inspection Period & Eligibility

  • We offer a 7-day inspection window beginning on the date of tracked delivery.

  • To qualify for a return or exchange, the piece must be in its original, pristine condition: unworn, unwashed, unaltered, and completely free of perfumes, pet hair, or fabric fresheners.

  • All original provenance documentation, serialized Craft Development Institute (CDI) / GI certificates, security tags, and archival cedarwood storage packaging must be returned intact.

  • Items returned with missing documentation, broken security seals, or signs of wear cannot be accepted.

2. Bespoke & Commissioned Pieces

Shawls or wraps created as bespoke orders, custom color-dye commissions, or individualized lengths are strictly non-refundable and final sale once loom production has commenced.

3. Return Procedure

  1. Notify our concierge within 7 calendar days of receipt by emailing atelier@northofindus.com with your order number and reason for return.

  2. Our team will review the request within 24–48 hours and provide approved return instructions and our designated intake facility address.

  3. The piece must be securely packed in its original archival protective box and dispatched using a tracked, insured express courier service.

  4. The client is responsible for return shipping costs and any associated re-import duties, except in cases where a piece arrived damaged or incorrect.

4. Refunds

Upon receipt at our atelier, our textile conservators will inspect the weave, fiber, and tags. Once verified (within 3 business days of arrival), your refund will be processed back to the original method of payment (PayPal, Credit Card, or Bank Account). Please allow 5–10 business days for your banking institution to credit your statement.

5. Damaged or Discrepant Shipments

In the rare event that your package arrives damaged in transit, notify us within 48 hours of delivery at support@northofindus.com accompanied by clear photographs of the damaged shipping container and textile. We will arrange immediate resolution or replacement.