FAQ

Is this real pashmina, or pashmina-blend?

Every piece we sell is 100% handspun Capra Hircus pashmina — the undercoat fiber of
the Changthangi goat, native to the high-altitude Himalayan regions of Ladakh. We do
not sell silk-blended or viscose-blended products under the pashmina name, which is
unfortunately common elsewhere in the market.

What does "GI certified" actually mean?

A Geographical Indication (GI) tag is a government certification confirming a product
genuinely originates from, and is made using the traditional method of, a specific region
— in this case, Jammu & Kashmir. Each of our pieces carries a verifiable GI registration
number from the authorized artisan or cooperative we source from.

How can I tell real pashmina from a fake, in hand?

Three checks: a slight irregularity in the weave when held to light (genuine handloom
work is never perfectly uniform), raw hand-knotted fringe rather than a machine-stitched
hem, and a soft, matte finish rather than a glossy sheen, which usually indicates a
synthetic blend.

How long does a shawl take to make?

It varies by piece. Our handloom-only pieces take roughly 100–120 hours on the loom.
Our most detailed hand-embroidered pieces (Sozni needlework) take 180–210 hours of
needlework alone. Each listing states the exact hour-count for that specific piece.

How do I care for my shawl?

Dry clean only, or hand wash in cold water with a mild wool detergent if you prefer. Store
flat or loosely folded in a breathable fabric bag, away from direct sunlight and humidity.
Avoid hanging for long periods, which can stretch the weave.

Do you ship internationally, and who pays customs duty?

Yes — we ship to the US, UK, and EU. Customs, or any other tax is paid by us.

What if my shawl doesn't match the photos?

Because each piece is handwoven, slight natural variation is part of its authenticity — no
two pieces are identical. If you're not satisfied, see our Refund Policy for return details.